In their most basic form, Break / Fix IT services are just about that: When something stops working, someone is called to fix the problem. This way of managing services represents a reactive approach to solving technical problems.
Despite the fact that most of our clients prefer to have a contract for services managed by price stability, as well as ongoing support, we are always happy to help with unique projects or support requests. To commit to this type of agreement, we require pre-approval for the support hours that allow our team to act immediately when requested. After the team has determined the scope of the incident response or project estimate, we request approval for the additional hours and schedule. The technologies and services covered by this plan are:
Punctual Incident services cover a series of technologies which are described in the requirements section.
For on-site settlement per diem may apply depending on the location of the client.
Terms and Conditions
Solvex Clients and Partners
Clients and Partners (Associates), Clients with DPOR, PAL associated with Solvex have access to request discount code at the Customer Service Portal.
If the punctual Incident contracted requires more hours than those contracted in the Plan to be resolved, it will be billed at the hourly rates that apply until it reaches the limits of 8 or 12 hours.
If in the first 4 hours it is determined that the case should be treated as a project that requires more than 16 hours, the effort and total cost will be estimated for it to be approved according to the institution's budget.
Travel and Transportation
Incident resolution in these plans are remote. For on-site settlement per diem may apply depending on the location of the client.
For more information contact Sales